Return Policy

Last updated: 30 August 2026

Because food products are perishable and hygiene-sensitive, returns are generally not accepted for change-of-mind purchases after dispatch.

Damaged, incorrect or defective orders

If an item arrives damaged, materially defective, or different from the confirmed order, contact NESGO PVT LTD as soon as reasonably possible after delivery and provide the order details together with clear photographs of the product and packaging. We will review the claim and, where appropriate, arrange a replacement, refund, credit or other reasonable solution.

Do not discard the product or packaging until the claim has been reviewed if evidence may be required by the carrier.

International orders

Customs delays, import restrictions, taxes and duties imposed by the destination country are outside our direct control. Any remedy for a shipment problem will depend on the circumstances, carrier terms and the confirmed sales agreement.

For return or order issues, contact nesgoofficial@gmail.com.